SupperWorks Terms and Conditions

Here are a few tips that will make sure you have a spectacular SupperWorks experience!

Please Double-Check Your Order!

Right place? Right time? Right food? Excellent! But, if you need to make a change, please let us know.

Fabulous Food!

SupperWorks recipes are proprietary, and cannot be copied or distributed without the express consent of SupperWorks Inc., Oakville, Ontario.

We work hard to make sure that every ingredient at SupperWorks has been safely prepared and stored. Once you take possession of the food though, it’s up to you. For example, if you have a long drive home in a hot car, please bring a cooler! At home, place your food in the fridge and be sure to freeze any main dishes and sides that you won’t be eating within 2 days. Always check our cooking labels for safe thawing and cooking instructions.

This may sound a little severe, but is has to be said. These terms and conditions release SupperWorks from all claims, damages, and causes of action or liability which may arise as a result of your preparation, storage, and consumption of SupperWorks meals, except if solely due to the gross negligence of SupperWorks. Phew. Glad that’s out of the way.

We have tested and re-tested the recipes in our own kitchens, but appliances vary, so cooking instructions are guidelines only.

Our Cancellation Policy

If you must cancel your SupperWorks session, please call immediately! With 4 or more days’ notice, we will happily reschedule, issue a gift certificate, or give you a refund. With less than 4 days’ notice, we’ll already be purchasing your groceries so we can’t give you a refund, but we’d be happy to prepare your food for you so you can pick it up! Additional service fees apply.


If you’d like to bring one person to help out at your session, go ahead! We want to make sure that everyone has a relaxing SupperWorks experience, so we ask that your helper be 12 or older. We have special “Bring Your Child Sessions” where you can bring a younger helper; please check our on-line calendar for dates and times.

How Can We Thank You? Let’s Count the Ways…

  1. With FREE SupperWorks Food! Register for our SupperPoints rewards program at
  2. With our ongoing “Rebook and Save” offer. We’ll happily tell you all about it!
  3. With our “Refer a Friend” incentives. Just ask for details.
  4. With… cookies! We sneak 6 delicious thaw-and-bake cookies into every order!
  5. With friendly service and fabulous food! We truly love helping busy people eat well!

Additional Information

Individual preparation styles and specific ingredients may vary, so finished food items may not be exactly as shown.

Any Questions?

We have lots of great info in the FAQ section of our website, or you can just give us a call! We’d love to help in any way we can!


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