Frequently Asked Questions

Where do you get your recipes?

We develop our own recipes, testing and re-testing them in our kitchens. Our families and staff are our taste-testers and they’re tough critics. No recipe goes on the SupperWorks menu until it gets the Testers’ stamp of approval.

I’ve never particularly enjoyed cooking, so what makes this different?

A very common meal prep FAQ. At SupperWorks, we eliminate the time-consuming, less enjoyable aspects of cooking, such as meal planning, frantic shopping trips, washing, peeling, chopping, the “after-work-what-should-we-have-for-dinner” dilemma and most of the mess. We add in the satisfaction of preparing delicious and nutritious meals and the time to enjoy them with friends and family. We also provide you with complete yet very easy to follow cooking instructions, so there is no guesswork when it comes time to cook the meals. We make it easy for busy people to eat well. That’s what makes us different!

I really enjoy cooking, so why would I use your service?

Many of our customers love cooking. Foodies tell us that they use SupperWorks for lots of different reasons – they’re too busy to prepare quality meals every day, they’re stuck in a food rut, they want to try new recipes without investing in lots of new ingredients, or they’re just plain tired of all the at-home prep and cleanup!

What should I bring with me when I pick up meals at SupperWorks?

It helps to have a cooler to transport your meals home, particularly in hot weather or if you have a long drive.

Does SupperWorks cook my meals?

Your SupperWorks meals will be assembled but not cooked. You cook them at home using our easy-to-follow instructions. All of our entrées can also be frozen.

Life happens! Can I change my pickup or delivery date?

Please call us immediately and give us as much notice as possible. If you need to cancel, we can give you a full refund if you give us at least 4 days’ notice.

How do I let you know about my family’s food preferences or allergies?

We’re happy to accommodate where we can! Tell us if you’d like “half the salt”, “extra garlic”, “half-spice,” “extra spice” etc. We also work with many families where food allergies and sensitivities are an issue. Be sure to let us know about food preferences and allergies in the ORDER NOTES box when you place your order. Please note that our system doesn’t save this information, so you need to let us know EVERY TIME you order from SupperWorks.

What if I just can’t squeeze in the time for a pickup?

Just let us know. We’ can deliver your order right to your door! Additional fees apply.

What about side dishes?

Our SupperWorks sides, appetizers, and desserts are the perfect easy accompaniment for your delicious SupperWorks meals.

So you can help me with everyday eating. What about holidays and entertaining?

It’s so unfair when the host does all the shopping, prep, cooking, and clean-up while everyone else relaxes and has fun. That’s why we developed our Christmas, Thanksgiving, Easter, Valentine’s and Summer BBQ Packages. With appetizers, main dishes, sides and dessert included, it’s never been so easy to serve a special, multi-course meal.

Is SupperWorks expensive?

Our recipes are designed to cost either less than or the same as if you were to buy all of the ingredients at the grocery store. The cost of SupperWorks should directly reduce the cost of your monthly grocery bill and that’s not counting all of the valuable time you save every month on meal preparation. Also, with SupperWorks, you eliminate food waste – no ingredients left in your fridge and no need to buy a whole bottle of an ingredient when you only need 1/4 tsp. In a customer survey, 88% of respondents said that, since using SupperWorks, their monthly food bill has either gone down or stayed the same.

How should I thaw my meals?

We recommend defrosting in the fridge. Although individual appliances vary, our full-sized meals generally take 1-2 days to thaw in the fridge. Half portions generally take one day. Remember to cook the meals within 2 days of defrosting.

I’m confused about the proper internal temperatures for cooking food safely. Can you help me?

According to current food safety guidelines, the minimum internal cooking temperatures are as follows: Fish 158°F/70°C; Pork 160°F/71°C; Whole Poultry 180°F/82°C; Ground Poultry or Poultry Pieces 160°F/74°C; all other Ground Meats 160°F/71°C. A probe-style meat thermometer will easily give you these readings.

Do you deliver to my area?

SupperWorks has a very wide delivery area, in and around the GTA and Ottawa but not all postal codes in our delivery area appear in our database. If you start to place an order and your postal code doesn’t appear in our list, please give us a call.


More questions? Contact us!

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